At Siouxland United F.C., we want to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help. Please read our return policy carefully to understand your options.

Refund Policy:

1. Refunds: We offer refunds on merchandise within 30 days of the original purchase date. To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You must also have proof of purchase.
2. Exclusions: The following items are not eligible for refunds:
   • Digital products (e.g., digital tickets, e-books, or digital downloads).
   • Perishable goods (e.g., food, flowers, or plants).
   • Personalized or customized items.
   • Gift cards.
3. Refund Process: To initiate a refund, please get in touch with our customer support team at [email protected] with your order details and reason for the return. We will provide you with further instructions on how to return the item.
4. Return Shipping: Customers are responsible for return shipping costs, except in cases where the return is due to our error or a defective product.
5. Processing Time: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

Exchange Policy:

1. Exchanges: If you receive a damaged or defective item, or if you'd like to exchange it for the same item, please get in touch with our customer support team at [email protected] within 14 days of receiving the product.
2. Exchange Process: To request an exchange, don't hesitate to get in touch with our customer support team with your order details and the reason for the exchange. We will provide you with further instructions on how to return the item.
3. Return Shipping: We will cover the cost of return shipping for exchanges due to our error or receipt of a defective product. For other exchange reasons, customers are responsible for return shipping costs.

Cancellation Policy:

1. Order Cancellation: You can cancel your order within 24 hours of purchase. To cancel an order, please contact our customer support team at [email protected] with your order details.
2. Refund for Canceled Orders: If you cancel your order within the specified timeframe, you will receive a full refund.
3. Cancellation After 24 Hours: After 24 hours, your order may already be in processing or shipped, and cancellation may not be possible. In such cases, please refer to our refund policy.

If you have any questions or need further assistance regarding our return, exchange, or cancellation policies, please don't hesitate to contact us at [email protected] .

Please note that this return policy applies specifically to merchandise and may not cover other services or special offers. For specific policies related to tickets or memberships, please refer to the relevant sections.